Returns Policy

Returns Policy

At Bespoke Brownies, we take great pride in the quality of our handmade brownies. Because our products are perishable food items, we are unable to accept returns. However, your satisfaction is very important to us.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong items, please contact us within 48 hours of delivery. We'll do our best to make it right - this may include a replacement or a store credit, at our discretion.

To help us resolve the issue quickly, please include your order number and a photo of the damaged or incorrect items when you get in touch.

Allergies & Dietary Requirements

Please review all product descriptions and ingredients carefully before placing your order. We are unable to offer refunds for orders where an allergy or dietary requirement was not communicated to us prior to purchase.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Cancellations may not be possible once your order has been prepared or dispatched.

Contact Us

If you have any concerns about your order, please don't hesitate to get in touch. We're here to help and want every Bespoke Brownies experience to be a delicious one!